JNBridgePro Support and Maintenance

Developer Support and Maintenance

When purchasing JNBridgePro, JNBridge recommends that you also take advantage of our Support package. Support provides you with a full set of services to ensure that you receive full support when using JNBridgePro. The Support package is an annual, fee-based program. Its features include:

• Free maintenance upgrades and version releases, and the ability to transfer licenses should you need to.
• Priority technical support with online access to our dedicated engineers via email.
• Guaranteed one business day response time. In practice, response times will be within a few hours. Engineers are available Monday through Friday, 9 am to 5 pm Mountain Time, except holidays.

Deployment Maintenance

When purchasing deployment licenses, you may wish to be able to keep your runtime deployments up-to-date with free maintenance upgrades or version releases and the ability to transfer licenses should you need to. Deployment maintenance also includes level 2 technical support: we will assist your developers in resolving JNBridgePro-related issues for your deployment licenses. JNBridge does not provide direct technical support to your application end-users.

Developer Support and Deployment Maintenance is an annual, fee-based program. If you do not choose this option and later decide that you need to upgrade, you will have the option of either (1) paying the then-current support and maintenance fee retroactively to the date of license acquisition, or (2) paying full price for new licenses.

See also the Support and Maintenance Agreement in PDF or HTML and JNBridge's End-of-Service-Life Policy.