JNBridgePro Support and Maintenance

Developer Support

When purchasing JNBridgePro, JNBridge recommends that you also take advantage of our Support package. Support provides you with a full set of services to ensure that you receive full support when using JNBridgePro. The Support package is an annual, fee-based program. Its features include:

• Free maintenance upgrades and version releases.
• Priority technical support with online access to our dedicated engineers via email.
• Guaranteed one business day response time. In practice, response times will be within a few hours. Engineers are available Monday through Friday, 9 am to 5 pm Mountain Time, except holidays.

Deployment Maintenance

When purchasing deployment licenses, you may wish to be able to keep your runtime deployments up-to-date with free maintenance upgrades or version releases. Deployment maintenance also includes level 2 technical support: we will assist your developers in resolving JNBridgePro-related issues for your deployment licenses. JNBridge does not provide direct technical support to your application end-users.

Developer Support and Deployment Maintenance is an annual, fee-based program. If you do not choose this option and later decide that you need to upgrade, you will have the option of either (1) paying the then-current support and maintenance fee retroactively to the date of license acquisition, or (2) paying full price for new licenses.